How do I register for the Out of the Darkness Community Walks online? Although the Out of the Darkness Community Walks are fundraising events, there is no registration fee and no minimum amount of money that you must raise to participate. Registering is simple -- just click here, select the community walk nearest you, click the "register now" button on the event page for the event you would like to register for, and complete the form. You will be guided through the registration process. Once your registration is complete, you will receive an email confirmation. You can then set up your own personal fundraising page in DonorDrive Central and begin fundraising!
I received a message that my email address is already in use when I try to register. What do I do? Click the "Been Here Before?" box at the top of the registration form and enter your password information from previous years to continue with registration. If you do not have your password information, click the "Reset Password" link. This send an email to your email address immediately that will allow you to reset your password and continue with registration.
I thought I registered, but for some reason I am not. What do I do? Log in to your Donor Drive Central account with the email and password you registered with. Once you are in, click on "My Events". Once you are in "My Events" you will see a button that says "Register Now". This will take you through the process of choosing the state and walk location.. Click the "Register Now" button in the event's page to begin the registration process. You do not need to re-enter any personal information.
I am trying to donate and it isn't working. What do I do? Are you already logged in to your account? Donors now enter their personal information and a password when donating so they can log in to see the donations they have given, print tax receipts for their donations, register for an event and make additional donations without re-entering their personal information. The system will feel as if it is sending you around in circles if you are already logged in while trying to give a donation.
Why do I have to give a password when I donate? Donors now enter their personal information and a password when donating so they can always log in to see the donations they have given, print tax receipts for their donations, register for an event and make additional donations without re-entering their personal information. If a donor wants to donate multiple times, or wishes to register for an event, all they need to do is log in!
Since I have to register when I donate, will I be solicited? AFSP respects its donors fully and will not sell, rent or trade any personally identifiable information automatically collected by our websites (including your name, address, email address, or credit card information). This Privacy Policy is not intended to cover information collected by AFSP, the Out of the Darkness Community Walks, ot the Out of the Darkness Overnight Walk.
How do I start or join a Team? Select "Team Walker" in the second section of the registration process. You will then be given the option of creating your own team or joining an existing team chosen from a dropdown menu.
How do I change my fundraising goal? Once you are in your DonorDrive Central you can change your personal fundraising goal by going to "My Events" and selecting the smaller "Fundraising Page" link. If you are a team captain and would like to change your team goal, go to "My Events" and select the link to edit your team fundraising page.
Is my information secure?
Yes. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.
What is the long website address for that I received in my confirmation receipt?
This website address will take you to your personal donation page. This address link is automatically included in any emails that are sent through the email center in event headquarters after you have logged into the website. You can also copy and paste this link into any other form of email.
Can friends and family make a donation to a participant by going through the main website?
Yes. On the homepage of the http://www.outofthedarkness.org website, friends and family can locate a participant by clicking on the Make a Donation button above and then typing in the name of the participant in the search box to the left of the screen. Clicking on the participant's name will take you to their fundraising page.
How does AFSP utilize the contributions?
A contribution to AFSP is a good investment! Over 84 cents of every dollar goes directly to AFSP's programs for research, education, advocacy, and programs for survivors of suicide loss. For more information on how the Foundation uses contributions click here. You can also email inquiry@afsp.org if you have additional questions.
Why is the "Sponsor a Participant" search not finding a participant that I know has registered?
You must type in the first name or last name of the participant exactly how it is spelled. It is not case sensitive. If you have a problem locating a participant that you are sure has registered, please contact us at inquiry@afsp.org.
How can I see who has donated to me?
Go to http://www.outofthedarkness.org and login to your account by clicking the "Account Login" button on the homepage and entering your password information. You can then view your donor list and the amounts that have been donated by going to "My Events" and selecting the smaller "Donations" link on the event.
An offline donation is not appearing on my DonorDrive Central. What should I do?
Due to the high volume of donations AFSP receives both in the mail and on the day of the walks, please allow 2-3 weeks from the date that the donation is received to post to your account. We strongly encourage our donors to make online credit card donations, for the donation is processed immediately and is visible on the homepage shortly thereafter. If your donation does not post within this time frame, please email AFSP's Data Entry Coordinator CJ Redfern at cjredfern@afsp.org
